Frequently Asked Questions
What are your hotel hours of operation?
7:00 AM until 10:00 PM EST, 7 Days a week. We are a hotel of 12 years or older.
What are your restaurant hours of operation?
Thursday, Friday & Saturday 5:00 PM until 9:30 PM EST. We have Holiday Brunches please call ahead!
Do you offer refunds?
We do not process payments until check-in so there are no cancellation refunds that would apply.
Do you offer discounts to members of certain organizations?
We currently offer discounts for members , Military Veterans
What is your pet policy?
Our pet policy is to consider each situation on a case by case basis. Small dogs 20lbs or less, a pet fee of $50.00 non refundable. No cats! Please contact us by phone or email to discuss your needs.
Do you offer Wifi at the lodge?
Yes, Wifi is available throughout our property.
What payments do you support?
We accept all major Credit Cards (Visa, Mastercard, American Express and Discover).
Where is Cross City, Florida?
Cross City is located approximately 50 miles west of Gainesville, Florida if you travel by SR-26. Cross City is located approximately 90 miles southwest of Tallahassee, Fl by way of US-19 / 27.
Do you have conference room facilities?
Yes we have a large conference room which we call the O'Brien Conference Center.